Returns

Damaged or faulty bike

Within the first 30 days

If your Peddle electric bike develops a fault within 30 days (this is 30 days from the day after you receive the goods), you can return it free of charge, and we’ll give you a refund or, if you prefer, a replacement bike (subject to availability).

After 30 days but within 6 months

If the fault cannot be repaired or replaced, then we’ll give you a refund or a partial refund if you want to keep the bike or, if you prefer, a replacement unless we prove that the fault wasn’t there at the time of purchase in which case there is no remedy.
Replacement is subject to availability.

If your bike develops a fault within 6 months (this is 6 months from the day after you receive the goods) or within our warranty period, please follow the next steps:

Step-1

Should you suspect a fault with your product, please stop using the product immediately and contact our Customer Service Team. We will do everything we can to help fix the problem quickly.

Step-2

If we’re unable to resolve the problem over the phone or email, we’ll refer your inquiry to our technical specialist who will contact you within two working days to carry out a remote assessment on the fault and advise on the next steps.
To help you get back on the road as quickly as possible, our technical team may suggest supplying a spare part / parts to resolve the matter. These parts will be delivered to you with clear instructions on how to replace the faulty part. These replacements parts do not need technical experience / knowledge for replacement.

Step-3

If we’re unable to resolve the problem remotely, we would be happy to arrange collection at your cost so the issue can be properly diagnosed. We will charge you the direct cost to us of collection. The costs of collection will be the same as our charges for standard delivery. A suitable date will be arranged for collection, this collection will take place between 8.00am and 5.30pm on a weekday.

If the electric bike is collected for inspection, our first remedy will be to diagnose the fault and assess whether the fault was present at the time of purchase or covered by the terms of the warranty, in which case we will repair the fault and resend the electric bike to you at our cost. This may take approx. 10 -15 days. A suitable date will be arranged to return the repaired electric bike to you, and delivery will take place between 8.00am and 5.30pm on a weekday. We will also refund you the collection cost of sending the bike to us.

If our diagnosis confirms that the fault was not present at the point of purchase or not covered by the warranty, then we will contact you to arrange to return the bike to you, as a gesture of goodwill, at our cost.

Find warranty information for your Peddle product here.

Your statutory rights are not affected